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IELTS Test Centre Customer Service Officer

Job Description:

The International English Language Testing System (IELTS) is the leading language proficiency test for higher education and global migration. This position will act as a liaison, provide service information and resolve any emerging problems that our customer might face with accuracy and efficiency. Furthermore, The IELTS Customer Service Officer will also provide administrative and basic technical support to the Test Centre, ensuring compliance with establish guidelines of test operations as prescribed by the IELTS test partners.

This is an hourly position Wednesday to Sunday with hours starting as early as 7:00am.

Job Location: Edmonton


  • Ensure all candidates receive exemplary customer experience at every contact point
  • Manage customer enquiries in a timely manner
  • Adhere to all IELTS manuals and company policies and guidelines
  • Support customer bookings
  • Support data entry activities
  • Assist with the update of software as required
  • Provide administrative support to assist in the successful delivery of services


  • Excellent Communication Skills
  • Customer Service experience
  • Ability to multi-task, prioritize and manage time Effectively
  • Solid computer skills, including Microsoft Office
  • Ability to perform basic diagnosis and troubleshooting of computer software, hardware, peripherals and computer network
  • Availability to work extended hours and/ or weekends

How to apply:

Please submit your cover letter and resume to: [email protected]. Please include
“IELTS Customer Service Officer – Edmonton” in the subject line of the email submission.

Salary: $20/hour

Company Description:

IDP Education is a global organization, listed on the ASX, with majority ownership held by the 38 Australian universities, and headquartered in Melbourne, Australia. IDP’s main activities include student placement to Australia, US, UK, Canada and New Zealand; English-language testing and training; and global education events.
IELTS, the world’s leading English-language proficiency test, is delivered at over 900 test locations in 130
countries, with IDP IELTS test centres operating in more than 45 countries. Over 9000 universities, education providers, government and professional bodies rely upon IELTS to assess an individual’s English-language proficiency for the purpose of study, migration and professional practice.

IELTS Test Centre Customer Service Officer Job - Edmonton